If you are an IT director, Agency product owner or case/claim manager working in the service operations for the citizens, DC world tour coming up on March 19 can be overwhelming. Apart from the Salesforce marketing hoopla , it is some times hard to navigate the key sessions and ensure you maximize your learning and value on the event. My blog will help you to navigate the key sessions which you want to attend during the world tour based on your role in the Agency.

CIO / IT Leader/Agency Head / Product owners
Federal Community of Practice: Drive Efficiency with Agents

Start the day with Parker Harris and team. Demystify how agents work, go deep with hands-on agent design, and leave with an AI action plan that helps you get started fast with Salesforce Accelerators. Learn when and how to use agents to unlock these insights and deliver results.

Federal Focus Session Part 2: Value Solutions for Government

Join this continued focus session to learn and discuss pragmatic solutions for agentic AI and the underlying data connectivity which you can implement to accelerate government efficiency now.

Ignite Efficiency With Agentforce-Powered Document Workflows

Combine the agility of Agentforce with the power of native document generation and e-Signature to elevate efficiency, enhance service delivery, and securely modernize your mission-critical processes.

Marketing and communications
Create Connected and Compliant Government Communications

Learn how Marketing Cloud on Government Cloud provides a compliant and unified messaging application for transparent and efficient mass communications.

Case/Claims support

From Case Backlogs to Cognitive Breakthroughs

Discover how AI and Agentforce are revolutionizing service delivery for government agencies. Join us to dive into practical use cases to better serve citizens and modernize your agency’s workflow

Government CX Modernization: Lessons from the Frontlines

Industry experts discuss strategies on how to close the trust gap between government agencies and the public with an effective omni-channel approach and AI agents that enhance citizen engagement

Ignite Efficiency With Agentforce-Powered Document Workflows

Combine the agility of Agentforce with the power of native document generation and e-Signature to elevate efficiency, enhance service delivery, and securely modernize your mission-critical processes.

Architects /IT
Public Sector Solutions Roadmap in the Age of Agentforce

Discover the latest Agentforce updates and roadmap for Public Sector Solutions. Learn how to leverage digital labor and skills to enhance your agency’s efficiency and stakeholder service.

Streamline Software Development with Slack

Learn how Slack enables government customers to collaborate in real-time and accelerate software delivery. Hear real-world use cases and learn about the latest product updates.

5 Steps to Agentforce When All Your Data Isn’t in Salesforce

Proprietary data that could revolutionize your customer experience and grow your business is in your back-office systems. Learn when and how to use agents to unlock these insights and deliver results.

As a summit level partner, Eigen X is hosting a happy hour at the City Tap house on 3/19 between 4:30 to 7:30 pm . Please feel free to RSVP to the event by clicking the link below.

To summarize, here are your top 3 key takeaways for the event.

1. Please wear comfortable shoes as you would do a lot of walking.
2. Network with 3 to 5 new people which will help you learn a lot of insights.
3. Have some water with you as you will be dehydrated quickly.

As always you are welcome to reach out to me on any questions. Please feel free to email me at buyan@eigenx.com for any questions.