Recent Posts
The B2B CX Shift: Why Manufacturers Must Prioritize Customers Now
Customer Experience (CX) is no longer limited to (B2C) entities. More and more (B2B) customers are looking for the same type of (B2C) experience from…
How to architect Salesforce solutions using the well-architected framework with a toolkit for security-based needs
If you are using field service lightning or plan to implement field service lightning in a brand new org, there is always a question of…
How to elevate your career as a proactive admin/consultant
If you are an admin or consultant looking to elevate your career and differentiate yourself from the crowd, my session next week ( 2/28 at…
How to Listen Actively but not too Literally to Determine the Right Salesforce Solution
We all want to be responsive to our stakeholders, including addressing requests and solving problems, but it’s critical that we understand the root cause and…
How to Leverage Microstories for requirements and drive adoption in Salesforce for BA
Business Analysts are storytelling machines! Storytelling is actually built into the BA skillset, whether it is User Stories, Personas, or Requirements. But it can be…
Elevating Your Salesforce Admin Career in the new year as a proactive Admin: Setting Goals, Habits, and Tools for Success – part 1
As a Salesforce admin who has been working in salesforce for a while or just started your career recently, every new year brings the hope…
How to notify sales teams proactively on renewal deals for technology companies with Salesforce
If you are working for a technology company selling Saas offerings and have a lot of opportunities for renewals, and extensions, the challenge of notifying…
Why OMS for Salesforce and how to avoid pitfalls during implementation
If you are a manufacturer, retailer, or in the consumer goods industry using salesforce and wondering what the newly released order management solution product is…
Leveraging Apsona for Higher Ed for Time Savings and Data Quality
If you are in higher education using Salesforce, chances are you may be working with multiple systems like Salesforce for inquiries, a separate system to…
4 exciting Dreamforce 2022 Manufacturing sessions you should attend that would help to learn , do and connect with more peers.
If you are a salesforce admin, sales operation or IT leader in manufacturing attending dreamforce, my blog here will provide you with some fantastic sessions…
