If you are in Higher Education using Salesforce, this post would help you to prepare for key features which would help you to do more, provide insights to your users and prevent problems.
- Expanded Enforcement of Daily External Email Limit for New Orgs
Account For Your Customers’ Email Opt Out Preferences
Return Bounced Emails to Senders as Attached Files
Access Salesforce Information Directly from Google Calendar
Log Emails to People Who Aren’t Email Recipients from Outlook and Gmail
Configure the Salesforce-Pardot Connector with Improved Navigation and Design
Choose Which Records Sync Between Salesforce and Pardot
See Marketing Asset Performance on Campaigns (Generally Available)
Suggest the Right Recommendations with Einstein Next Best Action (Generally Available)
View Transcripts Without a Live Agent License
Increase Engagements by automating badge creation with Missions feature.
Why you should use this: This would help you to drive engagement with your students and alumni and also share knowledge.
Help Your Members Stay on Topic
Provide Search Engines with the Freshest Content Snapshots immediately instead of weekly
Help Students Get Answers Fast, and Lighten Your Support Load
Assess Audience Effectiveness with Google Analytics
Localize Login Prompts and Custom Error Messages for Login Discovery
See What Your Guest Users See
Display an Image and Capture Address Information More Easily in Your Flows
Check a Field’s References Before You Edit It (Beta)
Clone, Deploy, Upload, and Validate Change Sets with Fewer Clicks
Save Time by Cloning Sandboxes (Generally Available)
Force.com IDE Is Being Retired in October 2019
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