Top 5 sessions for Manufacturers attending dreamforce which would help to increase sales and customer retention

If you are in Manufacturing and attending dreamforce or not attending here, my post here talks about the top 5 sessions which you should bookmark and plan to attend next week. Should I care if I am not attending? It is a valid question but you can still note the session and plan to watch it later on youtube.

 

Subscribe to Roadmap sessions first

There are 100’s of sessions which would be overwhelming to pick from. Before you identify a session, search on the session builder for roadmap, bookmark and subscribe to them first. The reason is that roadmap sessions are not videotaped and not shared publicly by Salesforce due to changes in the release schedule. So this would be the session you want to subscribe to immediately. Here are some roadmap sessions which would be of value to you. To see all the roadmap sessions, just search roadmap on the session finder and pick the ones you want. Also if you see numbers like (1) or (2) on session headings,Ā  there will be repeat sessions and so you can always find the next session on a separate date and time. šŸ˜›

Manufacturing Cloud Roadmap session

Community cloud Roadmap session

service cloud Roadmap

Sales cloud roadmap

Pay attention to the Manufacturing cloud.
Manufacturing Cloud, the newest industry-specific product from Salesforce,Ā delivers unprecedented visibility and collaboration between sales andĀ operations teams. Learn how powerful solutions like sales agreements and account-basedĀ forecasting enable manufacturers to gain insight into customer interactions and generate more robust sales forecasts.Ā If you have objects in place for agreements and others, it is still worth watching this as you can plan for forecasting features that might help you in the future.

Best Practices to Evaluate, Plan, and Launch Your Manufacturing CRM Journey forecasts.

Join manufacturing leader Pella as they discuss best practices to helpĀ you begin your manufacturing CRM journey. Walk away withĀ guidance on bringing these best practices into your own organization,Ā and discover how to use the Salesforce Customer 360 to bringĀ customer-centricity to your business.

Build Custom Portals for Your Customers & Partners

Expectations have changed. Customers and partners alike have high standards on the tools, apps, and experiences they demand while engaging with your business. Join us to see how Community Cloud and Lightning External Apps provide you with a platform to Quickly build rich digital experience, expose Salesforce data, apps and processes to external users, and transform your partner lifecycle via a beautiful, personalized, mobile experience.

If you are planning or have portals for distributors and resellers, watch our client Eleni BarakosĀ at Armstrong Flooring present best practices on this session. You would walk away with a lot of goodies like using quotes, best practices on adoption, etc.

A Manufacturer’s Guide to Digital Transformation with Salesforce

Being nimble has never been more important for manufacturers. The industry is facing structural changes in interest rates, trade agreements, and business models, and the ability to respond quickly to changes in market and customer demand is imperative. In this session, learn how manufacturing leaders AVL & Birla Carbon leverage Salesforce to drive value and operational excellence in sales, service, and marketing. Walk away with key insights to guide innovation in your own business using Manufacturing Cloud and Einstein Analytics.

Ā Watch Ed Fenton present best practices and tips and his remarkable journey with his current role atĀ  Ecolab !! He brings a lot of experience in Manufacturing for several years and tips on best practices strategically and tactically.

Manufacturing, Automotive, Energy Customer Reception

Meet your peers and learn best practices and answers to your questions.

Date: Tuesday, November 19
Time: 8:00 pm – 11:00 pm
Location: 1015 Folsom, Upper
Mezzanine – VIP Party
JoinĀ  for fun and networking
REGISTER HERE
Food, Drinks, MusicĀ space is limited

To summarize, here are the top 3 things which you should plan or do at dreamforce.

  1. For folks who are new, you will never be able to attend all sessions. So please pick and choose sessions in one building for a day and stay focused on it rather than walking and losing it on huge lines.
  2. Spend time at the vendor booth and identify new products that would be of value to you.
  3. Network with MVPs and peers to learn best practices.

As always, you can reach out to me at buyan@eigenx.com on questions and I would connect you with the right folks or share best practices.

 

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